Your Questions Answered

Every piece is made to order after you buy it. Production normally takes 5–7 business days and standard carrier transit another 3–5, so most orders arrive 8–12 business days after you order. These are estimates, not guaranteed arrival dates.

Yes. Free standard shipping is included on every order shipped within the United States, and no shipping charge is added at checkout.

We currently ship only within the United States.

Yes. Tracking is emailed to you when it is available.

If a paid priority-processing option is shown at checkout, it moves your order forward in the production queue. It does not change the carrier service or guarantee a delivery date.

Made-to-order wall art in framed canvas, gallery-wrapped (stretched) canvas and rolled posters, where those formats are listed. Each product page shows the exact format, size, frame finish, material, price and included hardware for the option you select.

Framed canvas is cotton/polyester canvas with a print coating in a pinewood outer frame. Stretched canvas is cotton/polyester canvas over responsibly sourced pine (the 0.75-inch profile is 333 g/m²). Rolled posters are printed on fine-art paper (285–290 g/m² by provider), semi-gloss paper (180–230 g/m²) or matte paper (200 g/m²). The selected variant on the product page is the authority for its exact specification.

Framed-canvas pieces include the listed frame and attached sawtooth hanging hardware. Stretched canvas includes back hanging. Posters ship rolled and unframed, so the frame, glazing, mat and hardware are chosen separately.

Each order is printed, stretched or framed where applicable, packed and shipped by professional print partners in the United States. Canvora stays your point of contact for every product, order and shipping question.

Sizes vary by artwork and format. The landscape ladder runs 18 × 12, 24 × 16, 30 × 20, 36 × 24, 48 × 32 and 60 × 40 inches, with portrait and square sizes on pieces that offer them. The product page lists the sizes each piece is actually sold in.

Measure the furniture, not the wall: aim for artwork around two-thirds to three-quarters of the width of the sofa, bed or sideboard below it. For a 60-inch sofa that is about 40–45 inches wide, alone or as a set. Mark the outline with painter’s tape and look at it from the doorway before you choose. The size guide has room-by-room references.

Sizes listed are the artwork. Canvas production allows a tolerance of ±1/8 inch (3.2 mm).

Stretched canvas includes back hanging and framed canvas arrives with sawtooth hardware attached. Use fasteners rated for the finished weight and your wall; on plaster, masonry or an uncertain wall, use a rated system or a qualified installer.

Yes. Add 2 or more pieces and your whole order is 15% off, applied automatically at checkout. No code needed.

Yes. Join our email list (the sign-up at the bottom of every page) and your 10% first-order code, WELCOME10, is shown straight away.

At checkout, Shop Pay Installments may offer interest-free or monthly payments on eligible orders, subject to an eligibility check by its lending partners. You can also pay by card, Shop Pay, PayPal and the other options shown at checkout.

Because every piece is made to order for you, we do not accept returns or exchanges for a change of mind, a size, colour or quantity chosen in error, or personal preference. Damaged, defective, wrong, incomplete, misdescribed or undelivered orders are always put right under our refund policy.

Write to us through the contact page with your order number and a short description, ideally within 7 days of delivery. Photos of the item, packaging or label help but are not a condition. We then provide an appropriate remedy (repair, replacement, the correct or missing item, or a refund) with no restocking fee, and we provide or reimburse reasonable return shipping when a return is needed.

Contact us after the estimated delivery date with your order number. We look into it with the carrier and provide an appropriate remedy under our refund policy and applicable law.

Often, yes: a custom design, a different size, a coordinated set or a larger-quantity order. Tell us the size, format, style, colours and room on the custom orders page. We reply within 1–2 business days with what we can make, the price, the proof process and a timeline, and no work starts until you confirm. Custom pieces are not eligible for discretionary returns.

Yes. Our Trade Program works with interior designers, home stagers and hospitality and commercial buyers, with tiered trade pricing on qualifying orders and one point of contact.

Keep it indoors, away from sustained direct sunlight, high humidity and heat. Dust canvas and frames gently with a clean, dry microfiber cloth, and never spray cleaner or water onto the printed surface. Handle rolled posters by the edges and frame them behind glazing when you can.

We recommend keeping artwork away from sustained high humidity and heat. A powder room with good ventilation is usually fine; a steamy shower room is not a good home for canvas or paper.

Use the form below or the contact page. Include your order number for order help, or the size, format, colours and room for a custom question. We aim to reply within 1–2 business days.