Shipping & Returns

Shipping

Canvora artwork is made to order. Free standard shipping is included on every order shipped within the United States.

Production normally takes 5–7 business days. Standard carrier transit normally takes another 3–5 business days. The estimated total is therefore 8–12 business days. These are estimates, not guaranteed arrival dates; holidays, production volume, carrier conditions, severe weather, and events outside our reasonable control may cause delays.

If offered at checkout, a paid priority processing option moves the order forward in the production queue. It does not change the carrier service and does not guarantee faster carrier transit or a delivery date.

We currently ship only within the United States. Tracking is emailed when available. No standard-shipping charge will be added at checkout.

Returns & problem orders

No discretionary returns. Except for problem orders, we do not accept returns or exchanges because you changed your mind, ordered the wrong size, color, or quantity, no longer want the item, or the item does not meet a personal preference.

If an item arrives damaged or defective, is materially different from its description, is not the item ordered, is missing from the shipment, or the order is not delivered, use the contact form on our Contact page promptly with your order number and a description of the problem. Where practicable, please contact us within 7 days after delivery, or after the promised delivery date for nondelivery. This requested reporting period helps us resolve the issue quickly and does not shorten any right or remedy available under applicable law.

Photos of the item, packaging, or shipping label may help, but they are not an absolute condition when unavailable or when applicable law provides otherwise. Please keep the item and packaging, if reasonably possible, until we provide instructions. Do not send an item back without return instructions.

After reviewing the circumstances, we will provide an appropriate remedy—such as repair, replacement, shipment of the correct or missing item, or refund—consistent with the order terms and applicable law. For a confirmed damaged, defective, wrong, or materially misdescribed item, we do not charge a restocking fee and will provide or reimburse reasonable return shipping when a return is required.

See the full Return and refund policy. That policy limits only voluntary, discretionary returns and does not waive rights or remedies that cannot lawfully be waived.

Contact

For shipping or order help, use the contact form on our Contact page. We aim to respond within 1–2 business days.