Refund policy

Returns and refunds

No discretionary returns. Except for the problem-order situations below, we do not accept returns or exchanges because you changed your mind, ordered the wrong size, color, or quantity, no longer want the item, or the item does not meet a personal preference. This does not apply when the item received differs materially from its description or from what you ordered.

Damaged, defective, incorrect, missing, or undelivered orders

If an item arrives damaged or defective, is materially different from its description, is not the item ordered, is missing from the shipment, or the order is not delivered, email support@canvora.co or use the contact form on our Contact page promptly after discovering the problem. Where practicable, please contact us within 7 days after delivery, or after the promised delivery date for nondelivery. This requested reporting period helps us resolve the issue quickly and does not shorten any right or remedy available under applicable law.

Please provide your order number and a description of the problem. Photos of the item, packaging, or shipping label may help, but they are not an absolute condition when unavailable or when applicable law provides otherwise. Please retain the item and packaging, if reasonably possible, until we provide instructions.

Resolution

After reviewing the circumstances, we will provide an appropriate remedy—such as repair, replacement, shipment of the correct or missing item, or refund—consistent with the order terms and applicable law. For a confirmed damaged, defective, wrong, or materially misdescribed item, we do not charge a restocking fee and will provide or reimburse reasonable return shipping when a return is required. Do not send an item back without return instructions.

Shipping delays and nondelivery

We ship within the time stated at checkout or in the order confirmation. If we cannot ship within that time, or within the period required by law when no time is stated, we will provide any required delay notice and opportunity to consent to the delay or cancel. When cancellation or refund is required for unshipped merchandise, we will issue a full and prompt refund as required by law.

Refunds and statutory rights

Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may require additional posting time. This policy limits only voluntary, discretionary returns. It does not exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, including rights concerning goods that do not conform to the order, applicable warranties, misrepresentation, nondelivery, or legally required cancellation or refund rights. If this policy conflicts with applicable law, the law controls.

We do not condition customer service, a refund, replacement, or any other remedy on posting a positive review or on changing or deleting an honest review.